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Terms Conditions Before You Start

These are the rules that run your menara178 account — what we expect from you, what we handle for you, and how disputes get settled.

Deposit & withdrawal rulesE-wallet verification steps24/7 support contactAccount security basics

See the Lobby Read FAQ

REACH US ANY HOUR

How to Contact Support

Our Policy Posture on Your Account

menara178 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening a menara178 account you agree to the terms on this page, and they apply alongside the local law of the regions where we operate. Your deposits through DANA, OVO, or GoPay are credited to your account wallet, and any request to withdraw goes through

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a short verification check before it clears. If a rule changes, we update this page and you'll see the date at the top. Keep your password and OTP codes private — you're responsible for anything logged in under your account. Should a dispute come up, we
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sort it out through the same channels you use for support, and the outcome follows the version of these terms that was live when the issue started. Play stays available wherever local law permits it, and we keep our records in line with that. These terms
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describe the whole arrangement between you and us — nothing outside this page carries extra weight.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

YOUR DATA & ACCESS

How We Handle This Policy Area

Cookies

We drop a small set of cookies so you stay signed into your account and the lobby remembers your recent tables. You can clear them anytime; you'll just sign in again.

Account Security

Your login uses an OTP sent to your number, and withdrawals repeat that check. Confirm your e-wallet details before first cash-out so nothing holds up the process.

Data Retention

We keep records only as long as local rules require — enough to resolve a deposit or withdrawn amount question, not a day longer. Deletion follows the same rules.

Request a Change

Incorrect detail on file? Email support with your account wallet and we confirm the edit with an OTP. You can also ask for a copy of what we hold on you.

Your Terms & Conditions Questions

Yes. We confirm your e-wallet details with an OTP before the first cash-out. It's a short step and it keeps your funds heading to the right place on every withdrawal after.

You can link DANA, OVO, and GoPay to your account wallet. Keep each one verified so a withdrawal request can follow the route you actually deposited through.

Use the reset link on the login screen. We send a code to your registered number, you set a new password, and your account wallet stays untouched throughout the change.

We hold records only as long as local regulations demand, then delete them. You can also ask support for a summary of what we keep and request removal where rules allow.

We update this page when rules shift, and the version live at the start of an issue is the one that applies to it. You'll see the revision date near the top of the page.

Start with live chat and quote the case reference we give you. If it needs another look, email support with the same reference and we escalate it internally.

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